Terms of Service

Terms and Conditions

Dr. Emily Penney, LLC
Last Updated: 6/29/2026

These Terms and Conditions (“Terms”) govern your access to and use of the website, services, programs, appointments, communications, coaching, consulting, content, and related offerings provided by Dr. Emily Penney, LLC (“Company,” “we,” “us,” or “our”).

By accessing our website, scheduling an appointment, purchasing a service, enrolling in a program, communicating with us, or otherwise using our services, you agree to these Terms. If you do not agree, please do not use our services.

1. Company Information

Company Name: Dr. Emily Penney, LLC
Company Address: [Insert Company Mailing Address]
Company Email: [email protected]

Mission Statement: [Insert Company Mission Statement]

2. Services

Dr. Emily Penney, LLC provides coaching and consulting services primarily to clients located in the United States. Our services may include coaching sessions, consulting, educational resources, client support, appointment scheduling, meeting reminders, and related communications.

Unless separately stated in writing, our services are for educational, coaching, consulting, and informational purposes only. Our services are not a substitute for medical, mental health, legal, financial, or other professional advice. You are responsible for consulting qualified professionals regarding your personal, medical, legal, financial, or other professional needs.

Nothing in these Terms creates a physician-patient relationship, therapist-client relationship, fiduciary relationship, partnership, employment relationship, or agency relationship unless a separate written agreement expressly states otherwise.

3. Eligibility

By using our services, you represent that you are at least 18 years old or have the consent of a parent or legal guardian. You also represent that the information you provide to us is accurate, current, and complete.

4. Client Responsibilities

You agree to:

Provide accurate and complete information;

Keep us updated regarding changes that may affect scheduling or services;

Attend scheduled appointments on time;

Communicate respectfully and honestly;

Use our services only for lawful purposes;

Not misuse, copy, distribute, or exploit our materials without permission.

You understand that results from coaching or consulting services vary and depend on many factors, including your own participation, circumstances, decisions, and follow-through. We do not guarantee any specific result.

5. Appointments, Scheduling, and Cancellations

Appointments may be scheduled through our website, scheduling tools, email, phone, text message, or other approved methods.

Cancellation, rescheduling, refund, and missed-appointment policies may be provided separately at the time of booking or enrollment. If no separate policy is provided, we reserve the right to charge for missed appointments or late cancellations at our discretion.

6. Payments, Fees, and Refunds

Fees for services will be disclosed before purchase, booking, or enrollment. You agree to pay all fees associated with the services you select.

Payments may be processed by third-party payment processors. We are not responsible for the acts, omissions, policies, or security practices of third-party payment processors.

Refund policies may vary by service, program, or agreement. Unless otherwise stated in writing, payments are non-refundable once services have been provided.

7. SMS/Text Messaging Terms

By providing your mobile phone number and opting in to receive text messages from Dr. Emily Penney, LLC, you agree that we may send SMS or text messages to you.

We use SMS messaging primarily to remind clients of appointment times, upcoming meetings, scheduling matters, and service-related communications. Message frequency may vary.

Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of SMS messages at any time by replying STOP. After you reply STOP, we may send a confirmation message that you have been unsubscribed. You may reply HELP for assistance or contact us at [email protected].

Opting out of SMS messages may affect our ability to send appointment reminders or time-sensitive service communications, but it will not prevent us from communicating with you by other permitted methods.

We do not sell or rent your SMS opt-in information or mobile phone number. We do not share SMS consent information with third parties for their own marketing purposes.

SMS messages are not intended for emergencies. If you are experiencing an emergency, call 911 or seek immediate professional assistance.

8. Email and Other Communications

By providing your contact information, you agree that we may contact you regarding scheduling, services, purchases, account matters, reminders, updates, and other service-related topics.

You may unsubscribe from marketing emails, if any, by following the unsubscribe instructions in the email or contacting us directly. Even if you unsubscribe from marketing communications, we may still send service-related or transactional communications.

9. Intellectual Property

All content provided by Dr. Emily Penney, LLC, including but not limited to text, graphics, logos, videos, audio recordings, worksheets, handouts, documents, website materials, program materials, and other resources, is owned by or licensed to Dr. Emily Penney, LLC and is protected by intellectual property laws.

You may use our materials for your personal, non-commercial use only unless we provide written permission otherwise. You may not copy, reproduce, distribute, publish, sell, modify, or create derivative works from our materials without our prior written consent.

10. Confidentiality

We respect the privacy of client communications and information. However, no method of communication or electronic storage is completely secure.

We may disclose information when required by law, to protect our rights, to prevent harm, to respond to legal process, or as otherwise described in our Privacy Policy.

11. User Conduct

You agree not to:

Use our services for unlawful, fraudulent, abusive, or harmful purposes;

Harass, threaten, or abuse any person;

Interfere with the operation of our website or services;

Attempt to gain unauthorized access to our systems;

Upload or transmit malicious code;

Misrepresent your identity or affiliation;

Violate any applicable law or regulation.

We reserve the right to refuse service, terminate access, cancel appointments, or discontinue communications if we believe these Terms have been violated.

12. Third-Party Services and Links

Our website or services may include links to third-party websites, scheduling platforms, payment processors, video conferencing platforms, email providers, SMS providers, or other tools.

We are not responsible for third-party websites, services, policies, content, security, or practices. Your use of third-party services is governed by their own terms and policies.

13. No Guarantees

We make no guarantees regarding outcomes, results, personal progress, business results, health results, financial results, or any other specific benefit from using our services.

Testimonials, examples, or case studies, if provided, are not guarantees that you will experience the same or similar results.

14. Disclaimer of Warranties

Our website, content, communications, and services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and reliability.

15. Limitation of Liability

To the fullest extent permitted by law, Dr. Emily Penney, LLC and its owners, employees, contractors, agents, affiliates, and representatives will not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, lost data, personal or business losses, or other damages arising from your use of our website, services, content, or communications.

To the fullest extent permitted by law, our total liability for any claim related to our services will not exceed the amount you paid to us for the specific service giving rise to the claim.

16. Indemnification

You agree to indemnify, defend, and hold harmless Dr. Emily Penney, LLC and its owners, employees, contractors, agents, affiliates, and representatives from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorney fees, arising from your use of our services, your violation of these Terms, your violation of law, or your infringement of any rights of another person or entity.

17. Termination

We may suspend or terminate your access to our services at any time if we believe you have violated these Terms, failed to pay required fees, acted inappropriately, or used our services in a way that may harm us, other clients, or third parties.

Sections of these Terms that by their nature should survive termination will continue to apply, including payment obligations, intellectual property rights, disclaimers, limitations of liability, indemnification, and dispute provisions.

18. Governing Law

These Terms are governed by the laws of the State of [Insert State], without regard to conflict-of-law principles.

19. Dispute Resolution

Before filing any legal claim, you agree to contact us at [email protected] and attempt to resolve the dispute informally.

If a dispute cannot be resolved informally, the dispute will be handled in the state or federal courts located in [Insert County and State], unless applicable law requires otherwise.

20. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on our website with a revised “Last Updated” date. Your continued use of our services after changes are posted means you accept the updated Terms.

21. Contact Us

If you have questions about these Terms, please contact us:

Dr. Emily Penney, LLC
Address: [Insert Company Mailing Address]
Email: [email protected]